Quick Links

Customer Support

Quick Info

Quick Links

Services

Company

Customer Support

Customer Service

Quick Info

American Disposal Services of Virginia Customer Service

703-368-0500

Cancellation Policy: Notice of cancellation must be provided by phone or mail at the phone number or address listed on your bill. There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for all charges, fees, and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle). This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account, or is otherwise prohibited by law.

Trash: Our service is provided for everyday-generated household waste only. All material set out to the curb must be in leak-proof metal or plastic containers with tightly fitted lids or in heavy-duty plastic bags. Please make sure to put out your trash curbside the night before your scheduled pickup. If you would like to schedule the removal of more than the allowed amount of trash detailed above, there will be an additional charge. Advance notice with our customer support team is required. Please note that construction material, cleanout items, and remodeling debris are not considered household waste. Paints, stains, and gas containers are not accepted and are considered hazardous waste.

Bulk/Special Waste Removal and Set-Out Instructions: Collection can be scheduled for oversized bulky items and large household items (like appliances and any material used for renovation or construction projects). Place bulky items curbside, away from obstructions and contact customer support for pricing and to schedule a removal.

Yard Waste Policy: Grass clippings and leaves need to be placed in bio-degradable paper bags or a personal trash can marked “Yard Waste”. Tree limbs and brush must be tied in bundles no longer than 4 feet in length and 3 inches in diameter. Bundles or items that are bagged are not to exceed 50 pounds. American Disposal will collect a maximum of ten bundles of tree limbs and brush, per pick-up, and a maximum of ten bags of leaves, per pick-up. Christmas trees are collected during the first two weeks in January and should be free of all decorations and not placed out in plastic bags. American Disposal will not be responsible for damage to streets, curbs, gutters, or sidewalks resulting from containers and bags or otherwise placed for collection (for example, grass clippings that seep and stain placement area).

Christmas Trees: Christmas trees will be collected during the first two weeks of January. All decorations, lights, tinsel, and garland must be removed from the tree. Do not place trees in plastic bags.

Recycling: Our process is called ‘Single Stream’ recycling and it allows you to put PAPER, CARDBOARD, PLASTIC and METAL in together in one bin. Please follow our recycling guidelines and make sure to put out your recyclables curbside the night before your scheduled pickup. Please note that all recyclables must be empty, clean, dry, and placed loosely in your bin. Unacceptable recycling material may be able to be donated, recycled elsewhere, or placed in your trash bin.

Acceptable Recycling Material:

  • Paper (colored, mixed, office paper, newspaper, magazines, catalogues, soft-cover books, junk mail, etc.)
  • Cardboard (broken down and flattened)
  • Paperboard
  • Cartons
  • Plastic (colored and clear - no black plastic, though - plastics labeled #1-#5, #7, rigid plastics, jugs, buckets, toys, and wide-mouth containers)
  • Metal (ferrous metals like aerosol cans and tin cans, and non-ferrous metal like aluminum, trays, and foils)

Unacceptable Recycling Material:

  • Items contaminated with food waste
  • Items smaller than your fist
  • Plastic bags
  • Lightbulbs
  • Batteries
  • Glass
  • Glassware
  • Ceramics
  • Christmas lights
  • Tires
  • Auto parts
  • Garden hoses
  • VCR tapes
  • Plastic and wire hangers
  • Diapers
  • Plastic utensils
  • Black plastics
  • Clam-shell containers
  • Pots and pans
  • Paper plates
  • Paper towels
  • Napkins
  • Styrofoam
  • To-go food containers

Equipment: Please do not write or paint on the trash or recycling carts or bins provided by American Disposal Services. Lost or stolen trash or recycling carts will result in a $100.00 fee. Lost or stolen recycling bins will result in a $10.00 fee. All trash and recycling carts and bins must remain on the property that American Disposal Services is servicing.

Holiday Schedule: American Disposal Services observes the following holidays, as well as days when the landfill is closed: New Year’s Day , Independence Day, Thanksgiving Day, and Christmas Day.

Inclement Weather: Safety is our core value. We reserve the right to cancel services on any day we consider unsafe due to inclement weather or dangerous driving conditions. Adjusted service schedules will be posted on our website, and collection will resume when weather and road conditions allow.

Payment: Automatic and one-time payments can be made on our website. You may also mail payments to the address on your invoice or contact our customer support team to pay by phone. Fees may apply when paying by phone. Payment is due 30 days after you receive the invoice. Any payments not received within 45 days of the invoice date will result in a $10.00 late fee and possible suspension of service. In case of suspension, there will be a maximum $35.00 reinstatement fee. All checks returned by the bank are subject to a $35.00 service fee. There will be a 30-day advance notice of any adjustments to your monthly service charges that may occur due to increased disposal and/or operational costs. A $3.00 paper invoice fee will be issued per generated paper bill.

American disposal services Mobile App

Never Miss Your COLLECTION DAY Again!

With our American Disposal Services Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials

DOWNLOAD OUR APP

WasteConnect ™ Mobile App

Never Miss Your COLLECTION DAY Again!

With our new WasteConnect ™ Mobile App you can:

Sign-up for waste collection Reminders

Receive Service Alerts for collection delays

Search how to properly dispose of materials

DOWNLOAD THE NEW

Customer Support

Quick Info

More Info

Company

×

Modal Header