American Disposal Services FAQs

Have any questions related to your specific needs?

I have a missed pickup, what do I do?

We will pick up your trash on your next scheduled pickup day. If you have extra bags leave them next to your container.

What is the holiday schedule?

Holidays for the local area can be viewed on this page.

How do I pay my bill?

We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.

Is there a senior discount?

No, we do not offer senior discounts at this time.

Why is my first bill more than the monthly charge quoted to me?

Most likely because your delivery fee was included in your first bill. Please contact us by phone if you need additional information.

Do we provide Construction Recycle Service?

For more information, please contact us through our website, or by phone.

Can I set the roll-off in the street in front of my house?

Many of our service areas require permits, please inquire by phone for your area.

Why cant I login online?

You can contact us through our website for more information on that. Just go to our "Customer Service" page.

What time should I set my trash & recycling carts out?

We ask that trash, recycling, and yard debris be placed curbside the night before your scheduled pickup.

What is considered E-waste?

E-waste is electronic waste, like old TVs, computers, etc.

Do we provide LEEDS tracking?

Yes - Const Tracking and Reporting for LEEDS

How can I get a hold of someone in accounting?

You can contact us through our website. Just go to our "Customer Service" page.

I have another company's cans. Will you service those?

Yes. However, all trash must be placed in a standard 30-gallon bin or in tied bags.

Can the charges for a roll-off at my home be added to my trash bill?

Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.

Why is my bill pro-rated?

You can contact us through our website for more information on that. Just go to our "Customer Service" page.

What methods of payment do you accept by phone?

We accept Visa, Mastercard, American Express and Discover by phone. There is no additional charge to pay by phone.

Can my roll-off be placed in my driveway?

Please contact us via phone to find out more information about this.

How many bags can I place out?

You can contact us through our website for more information on that. Just go to our "Customer Service" page.

Who should I contact for an updated contract?

You can contact us through our website. Go to our "Customer Service" page.

Do you provide weekend service?

You can contact us through our website for more information on that. Just go to our "Customer Service" page.

What debris is considered "construction waste"?

Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.

How often is recycling picked up?

Residential: Recycling is picked up every week to every other week, depending on your service area and agreement. Please download our app to view your collection calendar: https://apps.apple.com/us/app/american-disposal-services/id1504963048 https://play.google.com/store/apps/details?id=com.americandisposal.recollect.waste&hl=en_US&gl=US

Someone is illegally dumping in my container, who do I contact?

Your Local Police Inspection Office.

Is there a military discount?

No, we do not offer military discounts at this time.

Do you offer bear resistant containers?

Sorry, we do not offer bear proof containers.

How much time does it take to cancel service?

You can contact us through our website for more information on that. Just go to our "Customer Service" page. However, you must provide notice of cancellation by phone or mail to the phone number or address on the front of your bill. There will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycle. You will remain responsible for the c

What is your cancellation policy?

You must provide notice of cancellation by phone or mail to the phone number or address on the front of your bill.

How do I get my broken cart repaired/replaced?

We are not responsible for trash can lids, trash cans, or any other articles left near the curb. However, we will replace your American Disposal container if need be.

Do you sell containers?

No, we generally provide them with the service.

I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?

No, please leave the extra bags tied and next to your container.

Where should I set my trash carts?

Please place your cart within 2 feet of the curbside the night before your service day.

Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.

Call us today

703-368-0500

Frequently Asked Questions

American Disposal Services FAQs

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