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FAQ
Do you sell containers?
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No, we generally provide them with the service.
I have another company's cans. Will you service those?
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We only service containers that we have provided.
Do I need to supply my garbage bin, and if so, what are the requirements?
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1 96-gallon is provided with trash service and 1 64-gallon is provided for recycle service. Should you choose your own personal container, we are not responsible for damages to your personal can.
How do I get my broken cart repaired/replaced?
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We can replace your container at no charge.
Where should I set my trash carts?
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At the curb.
What time should I set my trash and recycling carts out?
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By 7:00 AM on your service day.
Why does Waste Connections put reminder tags on recycle and/or trash carts?
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Waste Connections launched a new year-round program to help residential customers by identifying items that do not belong in recycle or trash carts.
What do I do when there is inclement weather?
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When our region is faced with inclement weather, we will do the best we can to safely provide service. If we are able to, we will attempt to start other routes later than normal -- please leave material at the curb. If we cannot safely operate our fleet, service may be delayed. In the results of a delay or cancellation, we will also send out a call notification to all customer involved, detailing further instructions.
Please call customer service at 678-720-0500 for updates and instructions.
How many bags can I place out?
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You can contact us through our website for more information on that.
How can I find out the best way to dispose of my waste items?
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You can use our Waste Wizard search tool to find out how to recycle and dispose of certain waste items.
I have extra trash I would like to set out tomorrow. Is there a charge for that, and what are the guidelines?
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Yes, please call for charges.
How often is recycling picked up?
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For areas where we offer recycle, it is collected on a bi-weekly basis.
Did you know you can click on the "Pickup Schedule" link on our homepage and enter your home address to view your collection schedule? You can also create collection schedule reminders and alerts via our website. These great features are also available on our WasteConnect app, which is available on Apple and Android device
Can I view my service schedule online?
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You can view your pickup schedule by entering your service address in on our Pickup Schedule page.
I have a missed pickup. What do I do?
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We will pick up your trash on your next scheduled pickup day. If you have extra bags, please call for pricing.
Is there a military discount?
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No, we do not offer military discounts at this time.
Is there a senior discount?
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No, we do not offer senior discounts at this time.
What is your cancellation policy?
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We are sorry to hear you would like to cancel service. Please contact customer service: 678-720-0500
If I go on vacation, can I stop my account?
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For more details on our vacation hold policy, or to schedule a vacation hold, please contact customer service: 678-720-0500
Someone is illegally dumping in my container. Who do I contact?
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Contact the police.
What debris is considered "construction waste?"
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Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
Can the charges for a roll-off at my home be added to my trash bill?
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Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Can I set the roll-off in the street in front of my house?
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Many of our service areas require permits, please inquire by phone for your area.
Can I throw tires and appliances away in a roll-off?
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No we do not take automobile parts. We do take appliances. Please call for pricing.
Do we provide LEEDS tracking?
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Yes - Const Tracking and Reporting for LEEDS
Do we provide Construction Recycle service?
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For more information, please contact us through our website, or by phone.
Do you offer bear proof containers?
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Sorry, we do not offer bear proof containers.
What is considered e-waste?
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E-waste is electronic waste, like old TVs, computers, etc.
Can my roll-off be placed in my driveway?
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Please contact us to find out more information about this.
Who should I contact for an updated contract?
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You can contact us through our website.
What methods of payment do you accept by phone?
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Debit and all major credit cards
Why is my first bill more than the monthly charge quoted to me?
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Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.
Why is my bill pro-rated?
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You can contact us through our website for more information on that.
How can I get a hold of someone in accounting?
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You can contact us through our website.
How much time does it take to cancel service?
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You can contact us through our website for more information on that.
Do you provide weekend service?
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You can contact us through our website for more information on that.
Why can't I log in online?
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You can contact us through our website for more information on that.
Do you charge a start up fee?
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Yes, there is a non-refundable startup fee of $35 dollars that will be waived if you sign up for autopay. This must remain on autopay for a year or the fee will be accessed on the next invoice.
Do you offer backdoor service?
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No, we do not.
If I go on vacation, can I stop my account?
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No, this is not something that we offer.
Is there a charge for overage on commercial accounts?
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Yes. Overage is defined as trash over the brim of the trash receptacle.
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